Shipping & Delivery Information
We deliver islandwide. Orders above S$100 are free of delivery charge.
Orders below S$100 will incur a fixed delivery fee of S$10.
Your order may take up to 48 hours to process (excluding weekends and public holidays). Our standard delivery period is 5-7 working days.
If you would like faster delivery, please contact us via email at firstname.lastname@example.org and our customer service team will assist you.
Contact us via Facebook, Instagram, or email email@example.com to arrange shipping to other countries. Our customer service team will assist you in your order and getting the best shipping quotation.
Shipping fees and customs or import duties must be paid by the recipient of the parcel. Unfortunately, we do not have control over these charges, and cannot tell you what the costs would be because customs policies and import duties vary widely from country to country.
Please note that we cannot undervalue orders or mark them as a gift.
Does Meraki Lily offer personalised gift messages?
Yes we do. Write your message in the additional comments section before checking out. We will include your message along with your order.
How do I know if my order has been confirmed?
Upon payment, you will receive an email confirming the receipt of your order.
What are my payment options?
We accept all credit card payments on Shopify.
Returns/Refunds & Exchange Policy
We do not accept returns, issue refunds, or process exchanges for items in original resaleable condition.
If your items are unused and damaged, faulty, or otherwise defective, you may return them to us for a refund or an exchange; you must pay any return shipping fees or related costs. If you would like to do so, please email us at firstname.lastname@example.org.
We will only process any refunds or exchanges once we have received your damaged, faulty, or otherwise defective items.